Refund policy

Return & Refund Policy

Due to the fact that flowers are perishable items, we are unable to accept returns on these products. Having said that, all sales are final. 

We only accept returns when they are issued in the first 24hours after the purchase and they are based on a possible damage during shipping.  If you are trying to reach out to us outside working hours please leave a message with contact information and we will reach out to you as soon as possible. As nature of flowers are perishable we do not provide refunds. However if the issue can not be solved we can provide in-store credit. 

As mentioned before, our returns are only accepted when based on quality of our products and not based on a ¨not liking or not my style¨ grounds. 

It is the customer´s responsibility to care after the flowers (water, cut and re change water every 2 days) for a longer lasting live of them. 

Paula Bloemenstudio reserves the right to substitute certain flowers without prior consultation. This in case of out of stock or seasonality. Paula Bloemenstudio will always do its best to meet the floral style and floral selection for every bouquet when possible.

We encourage our costumers to give us a call in case of very specific requirements or same day delivery before ordering in our shop. 

It is the responsability of the sender to make sure the recipient of our products will be at the address of the delivery and the date and time of the delivery. If the recipient is not present at the date, address and time of the selected delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.

For workshops registrations, they can be returned or rescheduled with a minimum of 72 hours’ notice prior to the scheduled workshop. On a shorter notice we are not able to return or refund this product. We understand that unexpected circumstances happen, and we will make every effort to accommodate your needs within the given notice period. Please note that this policy has the goal to keep a nice fulfilling experience for the other participants. We appreciate your understanding.